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CONTACT

Reach the right contact path the first time.

HHCS uses centralized inboxes by purpose and state-specific phone lines for operational coordination. Use the form to send a message directly, or reach out through the appropriate inbox or phone line below.

HHCS Support Inquiry

Thank you for reaching out to HHCS Support!


This form helps us understand who is requesting support, what services may be needed, and which team should follow up.


Please complete the fields below as fully as possible so we can route the inquiry appropriately.

Support Inquiry Details
Who is completing this form?
I am inquiring for myself
I am a family member
I am a consultant, case manager, or referral partner
Other
What state is this inquiry for?
Wisconsin
Utah
Other
Support Request Type:
About You or the Person Needing Support
Participant Preferred Contact Method

Please include the city, state, and ZIP code at minimum.

Program and Funding Information
Is this inquiry related to a waiver, state-funded program, or third-party authorization?

Please share what you know about the funding source. Examples may include IRIS, Aging Waiver, Family Care, private pay, third-party funding, or another program.

If known, please include whether authorization is approved, pending, not yet started, or unknown. You may also include the payer, FMS, FEA, billing contact, approved service type, units, rate, date range, billing code, invoice instructions, documentation requirements, or any claim/payment notes that may help us understand the request.

Consultant, Case Manager, or Representative Contact

Please include the organization you are affiliated with, if applicable, and your role or relationship to the participant.

Support Request Details

Please share information about the type of support needed and any details that may help HHCS understand the request.

Is this request urgent or time-sensitive?
Yes- Required within the next 7 days
No
What type of support is being requested?

Include any details that would help us understand the request, condition of the home or property, urgency, access concerns, safety concerns, or preferred scheduling.

Upload up to 10 files related to the service request, project details, authorization, or condition of the home or property.
Please share any questions, updates, follow-up needs, or additional information you would like HHCS to know.
Consent and Accuracy Acknowledgment

Submissions are reviewed by our intake team and routed based on inquiry type and state. We aim to respond promptly during operational hours.

STATE OPERATIONAL CONTACTS

Reach us by phone

Wisconsin

Monday–Friday, 10:00 AM – 5:00 PM CST

PHONE

262-788-6736

OFFICE

11 Scott Street
Wausau, WI

WAIVER

Wisconsin IRIS Medicaid Waiver

Utah

Monday–Friday, 9:00 AM – 5:00 PM CSR

PHONE

385-324-3203

OFFICE

9980 South 300 West, Suite 200
Sandy, UT 84070

WAIVER

Utah Aging Waiver t

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